Shipping policy

SHIPPING POLICY – SP CREATIONS

Last Updated: 09 August 2026

At SP CREATIONS, every order is carefully prepared and packed before dispatch. Since our products are prepared specifically for our customers, processing may take some time.

1. Order Processing & Dispatch

All orders are generally prepared and dispatched within 7–8 business days after successful order confirmation and payment verification.

We carefully check and pack every product before handing it over to our delivery partner.

During festivals, sales, holidays, high-demand periods or circumstances beyond our control, processing may occasionally take additional time.

2. Delivery Timeline

Once your order has been dispatched, it will be handed over to our shipping/courier partner.

We aim to have orders delivered within a maximum of 9 days from the date of order confirmation, wherever courier operations and delivery conditions permit.

Delivery timelines may vary depending on the customer's location, courier availability and circumstances beyond our reasonable control.

3. Important Delivery Notice

The 7–8 day period is primarily our order preparation and dispatch timeline.

The actual delivery date may depend on the courier and destination.

We will make reasonable efforts to ensure that your order reaches you as quickly as possible.

4. Courier Delays

SP CREATIONS is not responsible for delays caused by circumstances beyond our reasonable control, including:

- Courier operational delays

- Weather conditions

- Natural disasters

- Public holidays

- Strikes or transportation disruptions

- Government restrictions

- Incorrect or incomplete address information

- Customer unavailability

- Remote or difficult-to-service locations

- Other unforeseen circumstances

In such cases, we will reasonably assist the customer with shipment tracking and courier coordination.

5. Incorrect Address / Contact Information

Customers are responsible for providing a complete and accurate:

- Name

- Mobile number

- Address

- City

- State

- PIN code

SP CREATIONS will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Any additional shipping or re-delivery charges resulting from incorrect information may be charged to the customer, where applicable.

6. Failed Delivery / Refused Shipment

If the customer is unavailable, refuses to accept the package, provides an incorrect address, or otherwise causes the shipment to be returned to the seller, additional shipping/re-delivery charges may apply.

Refunds for returned or unclaimed shipments, if applicable, will be handled according to our Return & Refund Policy and applicable law.

7. Package Damage or Tampering

Customers are advised to check the outer packaging at the time of delivery.

If the package appears damaged or tampered with, customers should take photographs/videos of the package and contact SP CREATIONS as soon as possible.

8. Unboxing Video

For any claim relating to a damaged, defective, missing or incorrect product, customers may be required to provide a continuous unboxing video showing the sealed package, shipping label and complete opening of the package.

This helps us verify the issue and process eligible claims fairly.

9. Order Tracking

Where tracking information is available, customers will receive the relevant tracking details through the contact information provided during checkout.

Tracking updates are controlled by the courier service and may take some time to appear after dispatch.

10. No Guaranteed Delivery Time

The stated delivery timelines are our target timelines and are subject to courier and external conditions.

SP CREATIONS does not guarantee delivery on a particular date where circumstances beyond our reasonable control affect the shipment.

11. Customer Cooperation

Customers are expected to cooperate with the courier and remain available to receive their order.

Failure to accept delivery may result in additional delivery attempts, return-to-origin shipment or additional charges, where applicable.

12. Contact

For shipping-related questions or assistance with an order, customers can contact SP CREATIONS using the contact details provided on our website.

By placing an order, the customer acknowledges and accepts this Shipping Policy, subject to applicable laws and consumer rights.