Refund policy

RETURN & REFUND POLICY – SP CREATIONS

Last Updated: 09 August 2026

Thank you for shopping with SP CREATIONS.

We carefully inspect and pack every order before dispatch. To maintain product hygiene, quality and business sustainability, SP CREATIONS follows a NO RETURN / NO EXCHANGE policy on all orders, except where a product is received damaged, defective, wrong, or materially different from the product ordered, subject to the conditions mentioned below.

1. No Return / No Exchange

Once an order has been successfully placed and payment has been confirmed, customers cannot request a return or exchange due to:

- Change of mind

- Colour preference

- Size preference

- Fit issues

- Personal preference

- Product looking slightly different on the customer's screen

- Minor colour variation due to lighting, photography or different device displays

- Delay caused by the customer being unavailable to receive the parcel

- Incorrect address or contact details provided by the customer

- Failure to collect/accept the shipment

- Any reason not specifically covered under our eligible issue policy

All products are considered FINAL SALE unless an eligible issue is established under this policy.

2. Damaged / Wrong / Defective Product

If you receive a product that is:

- Physically damaged during transit

- Defective

- Incorrect product

- Missing an item that was included in the order

- Materially different from the product ordered

you must contact SP CREATIONS within 24 hours of delivery.

A clear unboxing video recorded continuously from the sealed package before opening may be required for verification.

The video should clearly show:

1. The shipping label

2. The condition of the package

3. The complete opening of the package

4. The product received

5. The alleged defect/damage

Photos and videos may be requested as supporting evidence.

3. Claims Without Proper Evidence

SP CREATIONS reserves the right to reject a damage/shortage/incorrect-product claim where sufficient evidence is not provided or where the available evidence does not reasonably establish that the issue existed at the time of delivery.

An unboxing video is strongly recommended for every order.

4. Inspection & Decision

All eligible claims are subject to verification by SP CREATIONS.

After reviewing the evidence, SP CREATIONS may, at its reasonable discretion and subject to applicable law:

- Provide a replacement;

- Provide an exchange;

- Provide store credit; or

- Provide a refund where applicable.

A refund will not automatically be issued merely because a claim has been submitted.

5. Refund Processing

Where a refund is approved, it will generally be processed to the original payment method or through another legally permissible method.

Refund processing time may depend on the payment gateway, bank or financial institution.

Shipping charges, transaction charges or other non-refundable charges may not be refundable where legally permissible.

6. Order Cancellation

Orders may be cancelled only if the cancellation request is received before dispatch and SP CREATIONS is able to stop the order.

Once an order has been dispatched, cancellation may not be possible.

7. Incorrect Customer Information

Customers are responsible for providing accurate:

- Name

- Complete delivery address

- PIN code

- Mobile number

- Email address

SP CREATIONS shall not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

Any additional shipping/re-delivery charges arising from incorrect information, refusal to accept delivery, or repeated delivery attempts may be payable by the customer, where applicable.

8. Refused / Unclaimed Shipments

If a customer refuses delivery or fails to accept/collect the shipment, the order may be treated as an unclaimed shipment.

Any refund, if applicable, will be subject to deduction of actual shipping, return-to-origin and other applicable charges, to the extent permitted by law.

9. Product Care

Customers are responsible for following the care instructions provided with the product.

Damage caused by:

- Washing

- Ironing

- Improper handling

- Incorrect storage

- Normal wear and tear

- Use of unsuitable detergents/chemicals

- Alteration or tailoring after delivery

will generally not qualify as a product defect.

10. Product Images & Colour Variation

We make reasonable efforts to display product colours and details accurately.

However, actual colours may vary slightly because of photography lighting, screen settings, display technology and other technical factors. Minor variations do not constitute a defect.

11. Sale / Discount / Clearance Products

Products specifically marked as SALE, DISCOUNT, CLEARANCE or FINAL SALE are non-returnable and non-exchangeable, except where required by applicable law.

12. Fraudulent or Abusive Claims

SP CREATIONS reserves the right to investigate suspicious, repeated or potentially fraudulent claims.

Where permitted by law, we may decline claims that are found to involve misuse, false information, intentional damage, repeated abuse of the return/claim process, or other fraudulent activity.

13. Policy Changes

SP CREATIONS reserves the right to update or modify this policy from time to time.

The policy applicable to an order will generally be the policy displayed at the time the order is placed, subject to applicable law.

14. Contact

For eligible product-related issues, please contact us through the contact details provided on our website.

By placing an order with SP CREATIONS, the customer acknowledges that they have read and understood this Return & Refund Policy.